Terms For Returns & Refund

Clients need to review Office Curtains fabric choices and design details before confirming the order. most of our products are customized to client requirements, returns are not accepted once production has begun. 

Refunds may only be considered in cases of certain defects or incorrect sizing caused by our measurement team. Any issue must be reported within 72 hours of installation along with clear photographic evidence. Our team will inspect the concern and determine whether a replacement or a partial refund is applicable.

 Liability Conditions 

We are not liable for indirect or consequential damages. Our liability is strictly limited to the value of the purchased products and installation services. Clients are responsible for ensuring that the installation site is accessible and free from obstacles. 

Free Delivery

Free Delivery

Free Installation

Fast Installation

Free Home Visit

Free Home Visit

24-hours-support

24/7 Support

Custom Upholstery Services

Each and every one of our services is specific to your chosen couch size, fabric, and style. Orders cannot be swapped or refunded once they have been confirmed and work has begun. Prior to final approval, we advise all customers to check their order details, fabric selections, and measurements.

Damaged or Defective Items

Please let us know within 48 hours of delivery if your upholstered furniture has obvious damage or defects from our service. After considering the problem, we will provide one of the following fixes:

  • Free of charge repair or rework
  • If a rework is not possible, a partial refund
  • Materials are replaced if they are proven to be defective.

Cancellation Policy

  • You can cancel your order within 24 hours of confirmation without any charges.
  • After 24 hours, if materials have been purchased or work has begun, a cancellation fee may apply based on the work completed.

No Return on Personalized Orders

Our services are customized to meet the needs of each unique customer. We are unable to accept returns or provide complete refunds for the following reasons:

  • Experiencing a change of mind after finishing the work
  • Incorrect measurements or the customer’s selection of clothes
  • Slight color fluctuations brought on by variances in the screen and lighting

How to Contact Us

If you have any questions about your order or need help with an issue, please contact our support team:

Phone/WhatsApp:  +971 55 624 7104
Email: info@officecurtain.ae